Delivery & Returns

Delivery Policy

We provide a free delivery service to GB customers*. We also endeavour to provide this as a next working day delivery service for orders placed by 14:00, on a working day. However, during busy periods of high demand this may take up to 3-5 working days.

GB refers to customers in Great Britain with delivery addresses in England, Scotland or Wales.

We are very sorry but as of 21st December 2020 we cannot, until further notice, deliver to Ireland, Northern Ireland and other EU countries. This is because couriers have suspended their service out of Great Britain due to Covid-19 restrictions.

    Returns policy

    We are happy to offer a refund, exchange or replacement on all goods returned to us within 14 days from receipt of your goods provided they are in their original, unopened, unused and undamaged condition. We will consider the condition of the goods being returned when making a refund.

    Please note that this returns policy doesn't affect your statutory rights and therefore doesn't affect your right of cancellation.

    To return your order please send it to the following freepost address:

    FREEPOST Aestheticare

    If you are unsure or have issues with the process please email us at customer.care@aestheticare.co.uk and we'll be happy to help.

    Please use the returns information and DPD label contained within your package and ensure you obtain a proof of postage when you do so (in case you need to show you have returned the goods, in the unlikely event that we do not receive the returned parcel).

    If you require a refund we will refund the price paid by you for the goods (including the initial standard delivery charge, but not the additional cost of any premium delivery option that was chosen) within 14 days after the day on which we receive the Products back from you or, if earlier, the day on which you provide us with evidence that you have sent the Products back to us, provided that you have returned the goods to us within 14 working days of delivery to you or your notifying us of cancellation.

    Refunds will be made against the original payment method used.