UK standard next day* delivery - Free
UK orders received by 12pm, Monday to Friday will be despatched whenever possible the same day for next working day delivery* (excluding weekends and Bank Holidays).
* Next day delivery is not a guarantee:
This will normally be achieved and we will always make all reasonable efforts possible to achieve this, but at times of high demand and / or restricted working practices there may be an additional few days required to facilitate your delivery. For deliveries to Northern Ireland, Scottish Highlands, islands, Aberdeen and other rural areas an extra working day needs to be taken into account. Thank you in advance for your understanding.
Next day pre 12 noon delivery - £6.50
Order by 12pm for next day delivery pre-12 noon, Monday to Friday only.
Guaranteed Saturday delivery - £6.50
Order Monday to Friday up to 12pm for delivery on the Saturday of that week.
Estimated delivery to the EU is between 3 and 5 days but please allow up to 10 days. We deliver to the following EU countries:
- The Czech Republic
- The Netherlands
We are happy to offer a refund, exchange or replacement on all goods returned to us within 14 days from receipt of your goods provided they are in their original, unopened, unused and undamaged condition. We will consider the condition of the goods being returned when making a refund.
Please note that this returns policy doesn't affect your statutory rights and therefore doesn't affect your right of cancellation.
To return your order please send it to the following freepost address:
If you are unsure or have issues with the process please email us at firstname.lastname@example.org and we'll be happy to help.
Please use the returns information and DPD label contained within your package and ensure you obtain a proof of postage when you do so (in case you need to show you have returned the goods, in the unlikely event that we do not receive the returned parcel).
If you require a refund we will refund the price paid by you for the goods (including the initial standard delivery charge, but not the additional cost of any premium delivery option that was chosen) within 14 days after the day on which we receive the Products back from you or, if earlier, the day on which you provide us with evidence that you have sent the Products back to us, provided that you have returned the goods to us within 14 working days of delivery to you or your notifying us of cancellation.
Refunds will only be made against the original credit/debit card used.